COTABATO CITY—In pursuit of public service excellence, the Civil Service Commission (CSC) for BARMM trained 21 forefront personnel of the Bangsamoro Pilgrimage Authority (BPA) on basic customer service skills (BCSS) on Sept. 8-9, in this city.
The 2-day training was designed to instill the importance of basic customer service skills as a vital competency for public servants who are in forefront of public service and to encourage the participants to be accustomed to the idea of public service excellence.
BPA Executive-Director Said Salendab emphasized that it is essential to undergo orientation on BCSS, especially those offices which are newly-created like the BPA.
“All government employees are considered public servants and should be equipped with necessary skills to deliver quality services to our Bangsamoro constituents,” Said, who is also a Member of Parliament, explained.
He stressed that the training will help improve BPA’s services which is to protect and promote the rights of the Bangsamoro people, especially when performing Hajj and Umrah.
The BCSS training included segments on the following: active listening, adaptability, attentiveness, conflict resolution, creativity, decision-making, dependability, effective communication, empathy, friendliness, knowledge of your product or service, open-mindedness, patience, quick thinking, reading physical and emotional cues, responsiveness, and timeliness. (Kasan Usop, Jr./BIO)